WordPress updates
Review versions before you update
Client maintenance view Coming
Let clients see the care
behind their site.
A planned Maintenance area inside WordPress will help clients understand their package, see completed work, and send requests to your agency.
A clearer maintenance relationship
Make the quiet work easier to see.
Clients tend to notice a website when something goes wrong or they need a change. The routine care in between can be harder to recognize. A useful maintenance view would help explain that ongoing work in language they can understand.
The planned WordPress area is designed to put selected work and package details within reach, under your agency’s name. A client could understand the care delivered and ask for help, with the agency reviewing each request before work begins.
Planned client journey
From care delivered to the next request.
A simple path that keeps the client informed without turning the portal into an operations console.
- Open
Visit Maintenance
The client opens the planned area from their own WordPress admin.
- Understand
See the work
A curated view of package details, completed care, hours, and reports explains what happened.
- Request
Ask for help
A new request reaches the agency to accept, clarify, or decline before any work begins.
Designed boundaries
Useful to clients. Controlled by the agency.
The client view is planned around understanding and communication, with operational decisions remaining inside Orbit.- Agency-branded experience
- Present the maintenance relationship under the agency name, close to the client’s own site.
- Curated visibility
- Choose which package, task, hour, and report details clients should see.
- Request intake
- A client request becomes work for the agency to review, rather than a direct maintenance action.
- No client execution
- Update, cache, and other site operations stay with the authorized agency team.
Your agency stays in front
Maintenance becomes something clients can see.
The planned experience gives clients a clearer view of the care they receive while the agency remains responsible for the work.
IN PRACTICE
Familiar place
A Maintenance area inside their WordPress admin, without another product login.
Visible value
Packages, completed tasks, hours, and reports can explain what the retainer delivers.
Clear boundary
Clients can request work; only the agency decides and performs site operations.