Maintenance packages
Set package details such as the billing cycle, duration, included hours, and services offered.
Contracts & management
Website maintenance contracts and time tracking.
Manage maintenance packages, site contracts, tasks, and consumed hours in the same workspace as your client websites.
CONTRACTS & MANAGEMENT
Maintenance agreement
Northstar Studio · Care Plus
Allocated hours12 hours
Consumed hours7.5 hours
Remaining hours4.5 hours
THE ORBIT DESK
Connect the agreement to the maintenance work.
Define package terms and connect a contract to its site. Track allocated hours, recorded work, and remaining time so the team can review service delivery with the agreement in view.
Site contracts
Link an agreement to the client site with dates, status, allocated hours, and notes.
Tasks and hour balances
Review recorded maintenance work, consumed and remaining hours, and contract usage alerts.
The contract and hour balances shown are illustrative. A dedicated client view is coming.
Make the retainer tangible
A clearer answer to “what did we do this month?”
Maintenance happens in small pieces: a check, a client request, an investigation, a fix. By the end of the month, reconstructing those pieces from messages and memory can take almost as much effort as explaining them.
Keeping tasks and hours with the client agreement gives that work a continuous record. You can review what the package covered, spot a scope conversation that needs to happen, and prepare a client update grounded in the work logged.
A closer look
From maintenance package to hour balance.
Keep the agreed scope and the recorded work close to the client website.- Package terms
- Record package information including billing cycle, duration, and included hours.
- Agreement details
- Create a contract with site association, status, dates, allocated hours, and notes.
- Recorded work
- Use maintenance task and time records to follow delivery against the agreement.
- Contract usage
- Review consumed and remaining hours and the available usage alerts for the contract period.
How it works
From maintenance package to monthly review.
Keep service scope and the work delivered against it together.
- Package
Define the package
Record the maintenance offer and its billing cycle, duration, and included hours.
- Agreement
Create the contract
Choose the site, agreement dates, status, allocated hours, and notes.
- Time tracking
Track delivery
Record maintenance work and review consumed and remaining hours for the contract period.
- Reporting
Review the service
Use the work record and reports to explain delivery and plan the next period.
Connect service scope to delivered work.
Examples describe the available workflow; the interface previews use illustrative data.
| From maintenance package to hour balance. | Commercial record | Operational context |
|---|---|---|
| Package | Cycle, duration, and included hours | Know what the maintenance offer covers |
| Contract | Site, dates, status, and allocated hours | Identify the agreement for the work |
| Usage | Consumed and remaining hours | Review the time available |
| Reporting | Completed maintenance and time records | Explain delivery to the client |
Why it matters
See what the maintenance agreement is delivering.
A shared commercial and operational record supports clearer decisions.
IN PRACTICE
Agency managers
Review hours and usage alerts before discussing additional work with a client.
Operators
Find the contract context for the maintenance work attached to a site.
Client reporting
Use completed work and recorded time when preparing a maintenance summary.
Keep exploring
The rest of the site story.
Present supported maintenance reports with your agency identity and styling.